Refund policy

Returns & Refunds Policy

Each bag is carefully inspected before shipping.

We only accept returns in the following cases:

• defective product

• product damaged during shipping

• wrong product received

To start a claim, please contact us within 10 business days after delivery and include clear photos of the product and its packaging.

The item must be:

• unused

• in perfect condition

• with original packaging and all accessories

Once your case is reviewed, we will notify you if your return has been approved.

If a refund is approved, it will be issued to your original method of payment within 5–10 business days.

We do not offer refunds for:

• change of mind

• damage caused by improper use

• normal wear and tear

Shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer

If you have any questions about this policy, please feel free to contact us before making your purchase. 

“Si tienes alguna duda sobre esta política, escríbenos antes de hacer tu compra.”